This notice explains how CSH Audio uses personal information when you enquire about or book our services.
Who we are
CSH Audio is a PA hire, live sound and event audio business operated by Craig Handley in Staffordshire. For privacy questions or requests, email info@cshaudio.co.uk or call 07974 252721.
Information we use
Depending on your enquiry or booking, we may use your name, email address, telephone number, event date, venue and postcode, timings, guest numbers, service requirements, correspondence, invoice details and payment records. We receive this information directly from you or, occasionally, from someone arranging an event on your behalf.
Why we use it
- To answer enquiries, check availability and prepare a quotation.
- To take steps towards and then fulfil a booking contract.
- To plan, deliver and safely operate equipment and event services.
- To issue invoices, keep financial records and meet legal obligations.
- To protect our equipment, customers and legitimate business interests.
Our usual lawful bases are taking steps at your request before entering a contract, performing a contract, complying with legal obligations, and our legitimate interests in operating and protecting the business.
Who we share it with
We do not sell personal information. We may share only what is necessary with trusted service providers such as email, hosting, accounting or payment providers, and with insurers, professional advisers or authorities where required. If a provider processes information outside the UK, we expect appropriate legal safeguards to be used.
How long we keep it
We keep information only for as long as it is reasonably needed for the enquiry, booking, safety, dispute handling and keeping records, including any period required by tax or other law. We then securely delete or anonymise it.
Your rights
Depending on the circumstances, you may ask for access to your personal information, correction, deletion, restriction, portability or object to certain uses. Contact us using the details above. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.
Website enquiries
The quote form prepares a message in your own email application. The website does not store the form entries. Your information reaches CSH Audio only if you choose to send that email.
This policy should be reviewed whenever CSH Audio adds analytics, online payments, a hosted enquiry form or other new data processing.